What's Happening
Town Hall Meetings
Diamond North Credit Union will be hosting virtual Town Hall meetings for members at each branch location where there is a change to service delivery.|
Date
|
Time
|
Branch
|
Registration
|
|
Apr 12
|
2:00-3:00PM
|
Albertville
|
|
|
Apr 14
|
10:00-11:00AM
|
Choiceland
|
|
|
Apr 14
|
2:00-3:00PM
|
White Fox
|
|
|
Apr 15
|
10:00-11:00AM
|
Arborfield
|
|
|
Apr 15
|
2:00-3:00PM
|
Zenon Park
|
The virtual meeting can be accessed via desktop computer, laptop compter, mobile tablet, and smart phones. If you do not have access to a computer or mobile device and plan to join via telephone, please contact your local branch to register.
Service Delivery Model Changes
After thorough analysis and careful consideration, Diamond North Credit Union (DNCU) has made the decision to undergo a restructuring to provide a more suitable service delivery model to its members based on member behaviors and needs.
Our members have embraced technology requiring continual investment in our digital channels where close to 95% of all financial transactions now occur. We continue to see in-branch traffic decrease at all our branch locations with the adoption of online and mobile offerings.
Along with investing in more specialized staff roles and digital banking options, these restructuring changes include closure of the Albertville and Zenon Park branches and moving three DNCU branches to part time hours.
These changes take effect July 2, 2021.
New hours of operations for the part time branches will be as follows:
|
Choiceland |
White Fox |
Arborfield |
|
Monday 9:30-4:30 |
Tuesday 9:30-4:30 |
Monday 9:30-4:30 |
|
Closed 12:00-12:30 |
Closed 12:00-12:30 |
Closed 12:00-12:30 |
We empathize with all members and communities impacted. We understand how difficult it is to see businesses close in communities.
Through our new Regional Business Model, we plan to expand on building strong member relationships to help our members find their “financial success”. We are committed to being there for our community partners by providing funds and volunteer hours for local initiatives through our Community Enrichment Fund.
In mid-April, the management and board of DNCU will host virtual town hall meetings for Albertville, Arborfield, Choiceland, White Fox, and Zenon Park. Members will have an opportunity to learn more about the upcoming changes including our new service delivery model.
Further details on the meetings will be posted in each branch and on the DNCU corporate website in mid-March.
Questions or concerns regarding these changes may be directed to:
Chief Operations Officer – Randall Kerluke – randall.kerluke@diamondnorthcu.com 306-862-0710
Senior Manager of Retail – Jesse Kitchen – jesse.kitchen@diamondnorthcu.com 306-862-0732
COVID-19 Fraud Awareness
During this time of heightened concern, please remain vigilant against those that may take this opportunity to commit fraud. Diamond North Credit Union will never send you unsolicited emails asking for confidential information, such as your password, PIN, account number, etc. Please do not respond to unsolicited emails, text messages, websites, or phone calls.
Read more about protecting yourself from fraud and our COVID-19 response.
Community Events and Programs
Find out more about our community events and programs.
Stay connected by liking us on Facebook and following us on Twitter and Instagram. Service outages, community events and financial tips can all be found on our social media pages.
