Lending Solutions

We Are Here to Help

The impact of COVID-19 is impacting our world, our communities, our staff and you, our membership.  We are continually learning about the situation and we understand the regular routine for everyone has changed. Everyone’s scenario is different and we are committed to providing personalized, flexible solutions to help you through this challenging time.  

If you have been financially impacted by COVID-19, we encourage you to review the below options then reach out to your dedicated advisor or call your local branch to start the discussion. We ask for your patience as we work through high call volumes, but rest assured we will get to you and help you through this uncertain time.     

Read more about our COVID-19 response.

Canada Emergency Business Account (CEBA) Expand/Collapse

August 31, 2020
CEBA has been extended to October 31, 2020,
making the program accessible longer to Canadians.
If you have already applied for a CEBA loan and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST.

FAQ: Is there a deadline for completing an application at my primary financial institution and for uploading supporting documents?

  • You must complete the CEBA application at your primary financial institution by latest October 31st, 2020.
  • After completing the application with your financial institution, you must upload supporting documentation.
  • It is recommended that you provide your supporting documents through the application-demande.ceba-cuec.casite as soon as you are directed to do so by your financial institution.
  • Supporting documentation is a critical part of the application processes and delays in providing this information can result in a delay in the pre-funding eligibility validation and funding process.

Aug 26, 2020
We are pleased to share that there is now a CEBA call centre in place to support CEBA applicants.
The call centre is now up and running and can be reached at 1-888-324-4201.

  • The call centre was set-up in response to valuable applicant feedback.
  • The CEBA call centre is committed to investigating your concerns and ensuring you are made aware of the status of your application.
  • The purpose of the call centre is to provide live information about the status of an application, the CEBA program and the document upload website.



As of June 26, 2020, the Government of Canada expanded the eligibility criteria for the Canada Emergency Business Account (CEBA 3.0) so that more Canadian small businesses can apply for CEBA.

  • Businesses with a 2019 payroll between $20,000 and $1,500,000 are still eligible to apply for CEBA.

  • In addition, businesses with a 2019 payroll of $20,000 or less and eligible 2020 estimated non-deferrable expenses between $40,000 and $1,500,000 can now apply for CEBA.
Under these expanded government criteria, businesses such as sole proprietors, businesses that employ contractors, and family-owned businesses that pay employees through dividends, among others, may now be eligible for CEBA. 
The Government of Canada's Canada Emergency Business Account (CEBA) Application is available now. 

CEBA:
  • provides credit for small businesses to pay for immediate operating costs that cannot be deferred such as payroll, rent, utilities, insurance, property tax, or debt service

  • provides the ability for Diamond North Credit Union to provide interest-free loans of up to $40,000 to eligible businesses.

  • is available to Canadian employers with $20,000 to $1.5 million in total payroll in 2019, and operating as of March 1, 2020.

  • is available to Canadian employers with less than $20,000 in total payroll in 2019, and eligible 2020 estimated non-deferrable business expenses between $40,0000 - $1,500,000

  • is available to smaller (i.e., micro) businesses and other eligible employers such as not-for-profits.

  • If the loan is repaid by December 31, 2022, 25% (up to $10,000) will be forgiven.

  • If the loan is not repaid by December 31, 2022 the remaining balance will be converted to a 3 year term loan at 5% interest.   

To qualify, the following criteria must be met:

  • a Canadian operating company (not a holding company)

  • have between $20,000 and $1.5 million in payroll on your T4 Summary of Benefits Paid

  • Diamond North Credit Union must be the primary financial institution for the business.  This means that the account used for day-to-day transactions (including payments and cash management) has been with Diamond North Credit Union on or before March 1, 2020. 

Access the CEBA 3.0 Application here. We look forward to working with our business community to assist in this time of need.

Short Term Solution - Skip A Payment  Expand/Collapse

This option is available to you; however, if you can make your current mortgage payment, you should. Paying off your debt is always going to be better for your finances overall.

Our skip-a-payment feature is intended to help you if you are unable to make a payment due to financial difficulties arising from COVID-19 and is available for commercial, agricultural and consumer loans. Get in touch with your Advisor to discuss skipping your personal, commercial or agricultural loan payments.

Long Term Solution - Defer Payments (up to 6 months) Expand/Collapse

For members who have experienced job loss or interruption as a result of COVID-19, we want to provide the ability for you to focus on your day-to-day needs. We can help you defer payments on your consumer mortgage or other loans for up to six months* so you can put your money where it’s needed most. 

To defer your mortgage or loan payments, please get in touch with your Business Relationship Advisor or contact your branch.

Start the Discussion

Get in touch with your Business Relationship Advisor directly or call your branch.