ClickSWITCH™


Now you can easily move your automatic payments and direct deposits to your Diamond North Credit Union account. You enter your account information, and ClickSWITCH will handle the rest!

Log in and let ClickSWITCH make all the changes for you!


How ClickSWITCH Works

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH system, submit the switch and we’ll do the rest.

  1. Call or visit your branch to recieve your free SwitchTrack code.
  2. Access our ClickSWITCH portal.
  3. Enter the SwitchTRACK code you received.
  4. Create your personal password.
  5. When prompted, enter your new password and log in.
  6. Read and accept the terms of use and you are ready to do switches.
  7. Click on your desired type and follow the instructions to create and submit your switches.




Direct Deposits

Switch your existing direct deposits to your Diamond North Credit Union account. 

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (OAS, CPP, GST, Social Security, Disability, etc.), dividend direct deposits from investment accounts and more.




Automatic Payments

Change automatic payments to your Diamond North Credit Union account without spending time calling payees.

Automatic payments are regular, ongoing payments initiated from your bank account, such as monthly insurance bills (SGI), utility payments (SaskPower, SaskEnergy, water), cable and phone providers (Shaw, Sasktel, Telus), vehicle loan payments and more.



Switch Assist

Switch Assist allows you to log into your previous financial institution's online banking accountand see your transaction history. Through Switch Assist you will be able to submit switches to your Diamond North Credit Union account.  Finally, use Switch Assist to easily track of the progress of those switches and determine when they've been finalized.




Frequently Asked Questions

What is ClickSWITCH and is it secure? Expand/Collapse

ClickSWITCH is an automated account switching solution that makes it easy for you to quickly switch your recurring direct deposits and automatic payments from your previous financial institution account to your Diamond North Credit Union account. You can also initiate the closing of accounts at your previous financial institution using ClickSWITCH.

Yes, ClickSWITCH is secure.  It uses the latest in online encryption protection to gather and store your switch information. Additionally, ClickSWITCH and Diamond North Credit Union facilities adhere to the highest industry standards with regard to the security of your personal information.

Where do I get a SwitchTRACK code? Expand/Collapse

Your branch of Diamond North Credit Union will provide you with a SwitchTRACK code when you are enrolled. You can also get your SwitchTRACK code over the phone from one of our staff members.

Need a code?  Contact your branch.

How do I log in and get started? Expand/Collapse

Getting started with ClickSWITCH is easy! Once you’ve been enrolled, you’ll need the SwitchTRACK code provided to you during enrollment, or you can activate your ClickSWITCH account through the Welcome Email you received. 

 

My SwitchTRACK code isn’t working; what should I do? Expand/Collapse

Please contact your branch for assistance with your SwitchTRACK code.

What do I need to start my switch? Expand/Collapse

You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

How long will it take for me to submit a switch request? Expand/Collapse

Submitting a switch typically takes less than 90 seconds.

How long will it take for a company to receive the switch information? Expand/Collapse

Switches are processed and sent out to the company within 24 hours of the switch being submitted through ClickSWITCH.

How long will it take for my switch to be complete? Expand/Collapse

Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review the Switch Status page for the most current information regarding each switch and to continue monitoring your accounts.

Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

Do I need to call my billers and depositors to confirm the switch? Expand/Collapse

We display the status for each automatic payment or direct deposit in the Status column.

If a switch shows as Completed there is no need to contact the biller or depositor.

For switches that are marked as Mailed for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

Why do I need to enter my billing account number or other specific information? Expand/Collapse

Companies require specific information to ensure your identity and to update the account information in their system.

Which address should I use for my biller and depositor? Expand/Collapse

A large number of billers and depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.

What if I don’t have the information required to submit a switch? Expand/Collapse

If a field has a red line on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can save it. It will save as an Information Needed status and you can either log back in later when you have the required information or contact your branch for help.

How do I know if my payment or deposit has been switched? Expand/Collapse

The easiest way to check the status of a switch is to look at the Status column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a Completed status. Switches that are still in process will display a Mailed status.

For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

What if I forget to include an automatic payment or direct deposit when submitting my switches? Expand/Collapse

You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your Dashboard.

What if my switch isn’t completed and I miss a payment? Expand/Collapse

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to Completed, or you’ve confirmed with your billers that your payment account information is updated in their systems.

When is it safe to move/remove funds from my prior account? Expand/Collapse

We recommend keeping enough money in your old account to cover each payment until the switch status is Completed. This is especially important for any payments that might be due during the 14 days after you initiate a switch.

One of my switches has an “Action Needed” status. What does this mean? Expand/Collapse

Occasionally, after you have submitted a switch for processing, our research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an Action Needed status. You may also see an Action Needed status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

Will I be notified of any switch updates? Expand/Collapse

If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.

Can I use ClickSWITCH to switch my bill payments? Expand/Collapse

Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH for them. You will see a list of your bill payments in the automatic payment tab when you’re logged in to Switch Assist and can download this list to use as reference when creating bill payments at your new financial institution.

Who do I contact if I need help setting up my switches or if I have questions? Expand/Collapse

Please contact your branch for assistance.

I’m having technical difficulties. Who should I contact? Expand/Collapse

Please contact your branch for assistance.

 

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