Alerts


When enabled, MemberDirect Alerts notify you of changes in your account. These alerts add extra protection; they allow you to identify and report potential fraudulent activity as soon as it happens. Alerts allow you to stay up to date on what’s happening in your accounts without the hassel of logging into your Online Banking. You can opt to receive Alert notifications through an email, text message or both.  You can subscribe or cancel your Alerts through MemberDirect Online Banking or the Diamond North Credit Union Mobile App at anytime.

Choose to be notified when:

  • Your MemberDirect Online Banking has been logged into.
    • Most important Alert! This Alert informs the account holder immediately if anyone else has logged into internet banking. If unauthorized access is gained, the fraudster can modify or delete any of the other Alerts that you have set up. If you receive an alert but did not perform a change on your online banking, this may be a sign of fraudulent activity.
  • Your MemberDirect Online Banking has been locked out after three incorrect responses to security questions.
  • A new bill payee has been added to your list of vendors.
  • Your Personal Access Code (PAC) has been changed.
  • A new INTERAC e-Transfer recipient has been added.
You can choose any or all of these Alerts.  Alerts can receive notifications through an email, text message or both. Alerts add another layer of security to your online banking and allow you to keep in touch with your account without logging into your Online Banking.

Set up Alerts now on MemberDirect Online Banking.

Set Up Alerts on your Mobile App:
  1. iPhone/iPad: download our free Diamond North Credit Union App through the iTunes App Store
  2. Android device: download our free Diamond North Credit Union App through the Play Store
  3. Once downloaded, sign on by:
    • Entering your card number (login information)
    • Secondly, entering your PAC (Personal Access Code)
  4. You are signed in
  5. Select Alerts on the Homepage or page 2
  6. Select Settings from the top Menu
  7. Select Mange Alert Contacts
    • Add Contact located at the bottom of the screen is how you choose to be notified when one of your alerts is triggered (text, email or both).
    • If you choose text notification, when setting up your phone number you must also select the carrier. You will then receive a passcode by text. You need to input this passcode when setting up your text contact.
    • You may also set up your email contact notification.
  8. Select Manage from the top Menu,
    • Select the alerts you wish to activate
    • On each alert, you will get to choose whether to receive notification by text or email if you have set both up
    • Select Save
    • Repeat for each alert you wish to utilize/ activate
 

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