What we do to protect YOU
To ensure that you are the only person who accesses your personal information, we restrict access to your digital banking section of the site by requiring you to enter your Member Card® and Personal Access Code (PAC) to login. Only you know your PAC.
Special software monitoring allows only a limited number of unsuccessful attempts before locking access to your account. This means that if someone is attempting access to your account the number of tries is limited, the account will be locked and can only be unlocked by calling your credit union.
By design, our digital banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and that a history of each transaction is available to verify your account. We store and use your transactional information in the same fashion as if you had performed the transaction at a branch or any other service channel.
We may also use transactional information for servicing your account - for example, we may bill you for the transactions that you perform, or for the services that you use.
We create a secure channel between your browser and our server to protect your information when you use the site. We use 128-bit Secure Socket Layer (SSL) encryption, the highest level available. This means only the sender and intended recipient can read it.
Multiple layers of internal and external firewalls protect Diamond North’s digital environments. This means hackers will be stopped from gaining access to our site and to your personal data.
To provide you with a convenient method for applying for loans and mortgages, or for purchasing other financial services products such as Registered Savings Plans, we may provide secure online application forms. These forms capture personal information that we use to provide you with the products and services you request. This information is processed in a similar way to application forms received through our other channels.
We may collect information about how our account holders are using our website. These usage statistics are only viewed in the aggregate - and are never tied to an individual.
We use this information for purposes such as improving the pages where our account holders are having difficulties, and to ensure that we have the appropriate infrastructure in place to service future needs.
The information collected may include your IP address, your browser type, and your operating system, as well as data, such as the number and types of pages visited, and the length of time spent per page and on the site overall.
Specifically, we use two kinds of cookies - session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.
If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.
We use a persistent cookie to store information to help you personalize the online banking site and to make it easier to use. For example, we allow you to make the login easier by remembering your Login ID within our Memorized Accounts feature. We never store your Personal Access Code (PAC) in a cookie.
To help ensure that no one else can access your personal information, always use the logout button to end an online banking session. It is located at the top of every page. When you exit using the log out button, we delete your session cookie so that your session cannot be resumed unless your Login ID and PAC are re-entered.
In the event that you leave your computer without logging out, our Internet banking site has been designed to end your session automatically if our system detects that you have not provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your PAC again.
To communicate with us electronically, we strongly recommend that you use our Contact Us feature. This feature provides a secure channel for sending us comments, questions or instructions.
General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers), your PAC or other sensitive information within the email as we cannot guarantee its confidentiality on route to us.
When you email us your comments, questions or instructions, you provide us your email address and we use it to correspond with you. We then store your email and our replies to you so that we can refer to them in future.
Our digital banking site may also contain links to other websites or Internet resources. As an example, from time-to-time we may provide links to Microsoft to assist you in upgrading your Internet browser. However, we have no control over these other websites or Internet resources and do not control their collection, use and disclosure of your personal information. Always review the privacy statements of the sites you are viewing.
We welcome any questions or concerns about your privacy relating to use of our website. Please use the Contact Us form to submit your questions or comments.
As we continue to expand our online banking service to serve you better, and as new digital technologies become available, we may update the information on this page at any time to reflect changes.
What you can do
Just as the key to your home protects unwanted entry, the online banking 'key' – your PAC - ensures that only you can access your accounts. It is your responsibility to ensure that your 'key' to our Internet banking site is protected.
- Select a PAC that is easy for you to remember but difficult for others to guess.
- Do not select a part of your PIN or other password as your PAC.
- Keep your PAC confidential and do not share it with anyone.
- Do not write your PAC down or store it in a file on your computer.
- Never disclose your PAC in a voice mail or email, and or over the phone.
- Ensure that no one observes you typing your PAC.Change your PAC frequently (every 90-120 days).
We have provided a secure channel for our Members to communicate with us. Once the information has reached your computer, however, it's up to you to protect it. To protect your information, you should:
- Never leave your device unattended while using our online banking services.
- Logout and close your session if you step away from your device.
- Prevent the browser from caching (storing) the pages that you view by taking advantage of the Enhanced Security feature located on the login screen. We recommend you use this feature if accessing the site from a shared computer, such as at a friend’s house or through a publicly accessible computer such as at a library or airport.
- Secure or erase files stored on your computer by your browser so others cannot read them. Most browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. These files remain there until erased. They can be erased using standard computer utilities or by using your browser feature to "empty" the cache.
- Disable automatic password-save features in the browsers and software you use to access the Internet.
- Do not use Memorize Account feature on publicly available computers. Our Internet banking site provides you the option of having your log-in ID automatically filled in. You should not select this option on publicly available computers.
- Protect your devices by installing reliable anti-virus and anti-spyware software and updating regularly. Install and use a personal firewall on your computer to ensure others cannot access your computer through the Internet.
- Install new security patches as soon as your operating system and Internet browser manufacturers make them available.
- Only access mobile banking through the Diamond North Mobile App. Our app is only available from the Google Play Store or Apple App Store.
- Contact your mobile carrier to have the device deactivated if your mobile device is lost or stolen. Mobile Banking cannot be accessed without your Card Number and Personal Access Code. Your Personal Access Code cannot be saved on your Mobile Banking logon.
- Use a secure network. Do not access Mobile Banking if using unsecure Wi-Fi (public Wi-Fi hot spot) on your mobile device.
- Use a password to lock your phone screen. When not in use this will protect it against unauthorized usage.
- Use an antivirus program.
Alerts are notifications of activity that occurs in your online or mobile banking. They add to the convenience and security of your online banking experience. They also:
- provide extra protection and convenience to your online banking;
- notify you of changes that occur in your account;
- can be received by email, text message or both;
- allow you to identify and report potentially fraudulent activity as soon as it happens.
- Register for e-Transfer Autodeposit.
- Don’t sacrifice security for convenience. Select a question and answer that is hard to guess.
- The security question and/or answer must not be included in the optional message attached to the Interac e-Transfer®
- Only you and the recipient should know the security question and answer. Communicate this to the recipient by phone or in person.
- Keep your debit card in a safe place and don’t lend it to anyone, including family and friends.
- Memorize your PIN, it’s your electronic signature. If you disclose your PIN to someone else, you could be held liable for loss.
- Report lost or stolen cards immediately.
- Use a hard-to-guess PIN. Do not use your name, telephone number, date of birth, address or Social Insurance Number.
- Change your PIN often.
- Never let your debit card out of sight when conducting a transaction.
- Hide the keypad with your hand or body when you are entering your PIN.
- Take your debit card and transaction receipt with you when you have completed your transaction.
- Always check that your bank account transactions match your receipts.
- Lock and secure your cheques; never leave them in a vehicle or area where they can be easily obtained.
- When writing cheques use non-erasable ink and don’t leave blank spaces.
- Don’t leave the payee blank and avoid making a cheque payable to “cash.”
- Frequently check your account and report any discrepancies immediately.
- If you suspect your cheques may be lost or stolen contact us immediately.
- If you close your account, shred any unused cheques.
- Limit the number of cheques you carry in your wallet.
- Consider switching to electronic forms of payment, such as pre-authorized payments, debit/credit cards, wire transfers or e-transfers.